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Do you have questions about flying privately? Wondering more about what’s included in our 25-Hour Fleet Access Membership? Just curious about the private jet & extensive personal concierge services we offer? Find our most frequently asked questions and their answers below.

Whether you’re a seasoned private jet flyer or inquiring about chartering a private jet or the first time, this compilation of our most commonly asked questions is a great place to learn more about our services and options available.

If you have any additional questions that aren’t answered here or are ready to book a private jet, contact us today.

Private Jet Charter Frequently Asked Questions (FAQs)

 

Private Jet Charter Questions

Safety, Pilot & Crew Questions

25-Hour Fleet Access Membership Questions

Concierge Services Questions


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Private Jet Charter Frequently Asked Questions

What types of aircrafts are available? How many people do they hold?

Whether you’re flying in a small, medium, or large group, Signature Jets offers a wide variety of aircrafts suited for groups of all sizes. With the Signature Jet 25-Hour Card, you have the flexibility to choose the size and age class that fits your private travel needs. To learn more about choosing the right jet size, visit our Aircraft page.

 

Can I use more than one of your aircrafts at a time?

Yes, we’re more than happy to accommodate your need for additional aircrafts at once. We strive to have your private jet request available as soon as possible, but as with all our private jet requests, we recommend planning for at least 48 hours of call time.

 

Where can I fly on one of your private jets?

Signature Jets is proud to offer customized private jet charter solutions for your specific travel needs, including flights to nearly any destination worldwide.

 

Can I bring my pets on your private jet aircrafts?

Yes, Signature Jets is happy to accommodate your pets on our private jets.

 

How do I pay my FET taxes?

Following your trip, you will receive an invoice for your FET taxes and have an option to pay the tax by wire or by writing a check.

 

Safety, Pilot & Crew Frequently Asked Questions

What safety standards do your private jets, pilots, and crew abide by?

Your safety and security while flying is our top priority and we take every precaution available to ensure each passenger has a safe, stress-free experience each time they travel using one of our private jets. We only use private jets that meet or exceed stringent safety regulations set forth by Wyvern LTD and Aviation Research Group/US (ARG/US). All aircraft operators and pilots must also meet the FAA Part 135 Regulation and hold a current Operating Certificate.

To learn more about our extensive commitment to safety, visit our Safety page.

Are two pilots used on all flights?

Yes, when you fly with Signature Jets, you can rest assured that there will always be two pilots on your private aircraft. The pilots will either be ARG/US or Wyvern rated for safety. You can learn more about these safety regulations by clicking here.

 

What happens in the event that we have a mechanical issue?

Flying with Signature Jets means that you never have to worry about a mechanical issue putting a dent in your busy schedule or special plans. Every aircraft is backed up with either the same aircraft or a larger cabin size, provided at no additional cost to you and your passengers.

 

25-Hour Fleet Access Membership Frequently Asked Questions

What different membership options are available?

Signature Jets offers 25-Hour Fleet Access Memberships that are designed to give you accessibility to our selective program of premium airships 24 hours a day/365 days a year. We offer a variety of membership options depending on the number of passengers you plan to travel with, as well as the ease of upgrading or downgrading and no annual enrollment or penalty fees. Our custom-built programs are what makes Signature Jets one of the best in the private aviation industry.

Learn more about the 25-Hour Aviation Card here.

What’s the response time for a private jet under the program?

We pride ourselves on being the most accessible private jet charter company in the industry, offering 24/7 availability and routes to just about anywhere in the world. When you hold a membership card with us, we will work to have your private jet available as soon as possible. We strive to have the quickest turnaround time – usually just 8 to 10 hours – but response time may take up to 48 hours.

What if I want a specific jet on-call, like a Hawker 400, for instance?

Upon your request, we will work to provide the quickest turnaround time for the private jet specified. We strive to provide private jets within 8 to 10 hours of your request, but response time may take up to 48 hours.

Is on-board catering included in the program price?

We’re proud to include standard stock catering in our 25-Hour Fleet Access Membership Program pricing. The standard stock catering includes water, soda, juice, light snacks, and some small bottles of wine and beer. Should you need any additional food or beverages, we are happy to accommodate you and include the added expenses on your bill following the flight.

 

Concierge Services Questions

What personal concierge services do you provide?

Signature Jets prides itself on being the most customizable and accessible private jet company in the industry. Therefore, we’re happy to accommodate just about any services you may need before, during, and directly after your flight. Some examples of services we provide include upscale catering for your guests, ground transportation, concierge services (e.g., secure event tickets, reservations, etc.) and more.

Visit our Services page for more information.

Can you arrange ground transportation?

Yes, we’re happy to arrange whatever type of transportation you need before and after your flight and will include the transportation charges on your bill.

Ready to Book a Private Flight?

Whether you’re a seasoned private jet flyer or inquiring about chartering a private jet for the first time, you’ve come to the right place. Here at Signature Jets, we offer an unparalleled commitment to providing the highest standards of safety, service, and reliability for every single customer. We pride ourselves on offering fully-customized luxury travel experiences and being best-in-breed when it comes to 24/7 on-call private jet memberships.

We’re here to help make your next private jet experience truly a higher standard of travel, so if you’re interested in booking a private jet, contact us today.


Be the first to know about our private jet promotions and deals, sign up for our mailing list today!


By submitting this form, you are granting: Signature Jets, 337 Garden Oaks Blvd, Houston, TX, 77018, permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy (http://constantcontact.com/legal/privacy-statement) for details.) Emails are serviced by Constant Contact.